Terms and Conditions
Grape Minds or GM refers to Grape Minds Ltd
Here at Grape Minds, we want to offer you the very best wines, served by, tasted with, those with the very best standards of customer service. It is those standards that lead Graeme and Michael to having the confidence to start up Grape Minds initially, so if ever our service falls below the level you would expect of us, in any aspect, please do get in touch and allow us to improve.
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. We will operate a challenge 25 policy. We reserve the right not to accept any order.
All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.
Products sold to trade customers are only for resale within the EEA.
Delivery of goods is offered free when 6 or more bottles of wine is purchased and we guarantee to attempt delivery within a week. However, delivery is often much quicker than this, so please contact the store for a more accurate delivery window.
All prices are inclusive of UK VAT.
Promotional offers and prices are as stated, with no further discounts available.
We endeavour to ensure that all pricing information both on this website and in store is accurate, occasionally an error may occur and goods may be mis-priced. We will not be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer, it is intended as a guide only. We reserve the right to change prices at any time.
We offer an improved price to customers who order over 6 bottles. This allows us to achieve better prices from our suppliers and we pass these savings straight on to our customers.
We have worked hard to put together a range that not only tastes great but is priced competitively. Should you find one of our products cheaper elsewhere, we will attempt to price match or to find a suitable alternative for you.
We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
We may require faulty bottles to be returned to us. This is generally when our suppliers ask for the returns as proof.
We offer a sale or return policy to help any event you may hold to go as smoothly as possible. Unless otherwise agreed in writing, sale or return is limited to no more than 25% of any individual line, or 25% of the total value of your order whichever is the greater. The staff at Grape Minds have extensive experience in this area and will be able to work with you to ensure you have no more than 25% left over.
In the event of complaint please contact the store if it refers to a particular order. Alternatively email email@example.com giving as much detail as you can. All complaints will be acknowledged within 48 working hours and you can expect a full resolution of your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a director.
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
In the first instance please contact the Grape Minds Store
This website is operated by Grape Minds Ltd. Email firstname.lastname@example.org Registered in England: 11341135. VAT No: 305471328.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
Voucher offers have no cash value and are not for sale. Strictly over 18’s only. Vouchers can be used once only, irrespective of voucher-specific terms and conditions and only one voucher is redeemable per transaction and per household, they cannot be used in conjunction with any other offer. Photocopies are not accepted and vouchers will be retained by store staff at the point of purchase.
Minimum bottle order volume or minimum spend threshold applies where stated on the voucher.
If stated, vouchers are for new customer use only.
Delivery charges apply for online orders under 6 bottles of wine of spirit.
Expiry date is specified on the voucher. In the case of a product being out of stock within the promotion period, Grape Minds may be able to offer a replacement product at the store’s discretion. Grape Minds reserve the right to refuse a voucher being claimed should they feel the transaction is in breach of T&Cs.
Ask in store or call our store on 01865 661749 for further details.