Delivery Information

Yes, you can collect your online order from one of our stores. Please select "Click & Collect" during checkout, and we’ll notify you when your order is ready for collection.

Yes, during checkout you can request preferred delivery dates or time slots where available. Availability depends on your location and the selected courier.

If your order arrives damaged or incorrect, please contact our customer service team immediately. Photo evidence is required within 24 hours. We’ll arrange a replacement or refund swiftly.

There is no minimum order for online purchases, but free delivery may only apply above a certain spend. Check our Delivery Information page for thresholds and charges.

Once your online order is placed, you’ll receive a confirmation email followed by tracking details when your order is dispatched. You can also check your account for updates.

We accept all major credit and debit cards for online payments, as well as secure third-party options such as PayPal or Apple Pay, where available.

We offer both gift cards and gift wrapping options. Gift cards can be purchased online or in-store, and wrapping is available for select items at checkout or on request in-store.

We offer a 14-day returns policy for online purchases, provided items are unopened and in their original condition. Refunds will be processed to the original payment method once we receive the returned items.

Yes, we offer delivery for online orders. Shipping options and charges vary depending on your location and the delivery method chosen during checkout. Full details are available on our Delivery Information page.

If you’re unable to attend a booked event, please contact us as soon as possible. Some of our events have a waiting list. If we can resell your ticket then we will be happy to transfer your ticket to another event.

Yes, you may transfer your event ticket to someone else if you can’t attend. Please notify us in advance so we can update the guest list accordingly.

Refund eligibility for event cancellations depends on the timing and our terms and conditions. Please refer to our Event Cancellation Policy or contact us for clarification.

If you don’t show up for an event you’ve booked, unfortunately, we’re unable to offer refunds. Please let us know in advance if you are unable to attend.

Rescheduling may be possible depending on availability and the nature of the event. Please contact us as early as possible to discuss your options.

Yes, most of our events are for adults aged 18 and over due to alcohol service. Please check the event listing for specific age restrictions before booking.

Absolutely! Our knowledgeable staff are always on hand to help you choose the perfect wine for any occasion or taste preference. Feel free to ask for recommendations in-store.

Private wine tastings and events can be arranged in-store for groups. Please contact your nearest store directly or visit our Events page to learn more and book.

Yes, we encourage customers to sample select wines in-store where available. Please ask a member of staff about current tasting options when you visit.

Our stores are located in central locations, and we’re open 7 days a week. Please check our Store Locator for exact addresses and current opening hours.